Residential & Commercial | Lic #: CCC1332763

Covenant Roofing® Phone Operator/Leads Specialist

Job description
With over 35 years in the roofing Covenant Roofing® is among the highest rated roofing companies in Florida. We are BBB accredited with an A+ rating and rated 4.7 on Google with over 1200 reviews. We are growing rapidly with offices in Central Florida, Jacksonville, Bradenton/Sarasota, Cocoa, and more to come. We are seeking highly motivated people to join the Covenant Roofing® family. Our mission is to provide superior service to our clients, delivering exceptional work, putting safety first and creating opportunities for our people. If you are highly motivated, a team player with integrity and quality work ethic we want to meet you. We are looking for a phone lead specialist to join our team. As a lead specialist for Covenant Roofing you will be the first point of contact and first impression for new customers. Maintaining excellent customer relations is key for this position.

Responsibilities:

  • Connect with customers via phone/email/chat and or social media to assist with their roofing needs
  • Calling warm leads received from our lead generator programs
  • Inputting data into the company’s CRM program
  • Assigning leads to our estimators

Requirements:

  • Outgoing personality with excellent customer service and phone skills
  • Must be skilled in the use of computers and utilizing the web
  • Experience in customer relations is preferred but not required. We will provide training.
  • Must be organized
  • Must be able to multi-task and handle a large volume of calls
  • Must be available on Saturdays
  • Must be able to pass a pre-employment background check and drugs screen

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K with employer matching
  • Vacation and sick pay
  • Paid Holidays
  • Life insurance and supplemental insurance options